No wall socket to connect. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are two outputs from here (the two connectors that are close together on the white box). SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. 5. Stay. Account - Cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. The RJ11 sockets will be redundant. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 0. 168. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. You can also check for a loose cable as not all properties have a socket. Push fit the VM-supplied lead onto the socket. Joining in Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Re: No Wall Socket for Quickstart. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. 01-02-2023 10:59 - edited 01-02-2023 11:00. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. I think there’s something missing to the Virgin Media wall socket in my flat. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. No virgin media wall socket; Options. Plug into the wall socket. 1. Security matters. My Virgin Media App. The cable going in will be a double. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 388. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I also have this other dual cable going to the Smart Hub. It probably goes into another room in the house. Post a photo of the "wrong" socket please. I can only find the TV socket. I am so sorry to hear that you seem to be missing a wall socket in the home. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. The top “capped” one is marked FM & has been disused since cable went digital. Best Regards, Elif. I was happy and my kids were waiting for internet but unfortunately no wall socket. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Switched On Families. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Explain what needs to be done and book an engineer visit. Browse Virgin Media Virgin Media Community. However the wall socket doesn’t have the correct connection for the cable with the hub. 194. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). So you can either unscrew this one & push on the connector provided in the Quick Start pack. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. My VM Router is is my office adjacent to hall. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Home Phone. Virgin Media; My Virgin Media; Shop;. Just joined. VM BB TV Landline. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Some properties do not have a wall socket, only a cable. Stream from Virgin Media. Could an engineer be arranged to install please as my account is due to go live today. Booking an engineer is easy with Virgin Media. Can anyone help or know how long it takes to g. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. But there are 2 wires leading which can be plugged in the hub. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. No, the ethernet cable is for a wired device if you have one. Browse Virgin Media Virgin Media Community. 0 Kudos. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. See full list on itblogpros. I'm a Very Insightful Person, I'm here to share knowledge, I don't. . . Removed before I moved in. . We do not have an internal VM box to plug the round ended cable into. I tried both the wires, it didn’t set up the WiFi. Also available from the likes of Screwfix, Homebase, Toolstation etc. to be phone lines. which will give you a general idea of VM fixtures and fittings. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Can you help? - 5401771. . Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Push fit the VM-supplied lead onto the socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. i opted for the self install, however on inspection we - 5180915. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 13. Manage Your Account. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. . However, I do not have any of the specified wall sockets available. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Installation: Wall socket issue. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Various cable mediums are used in modern systems to transmit data. on 30-12-2022 13:41. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Stream remote. to be phone lines. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have actually managed to get through to the technical team over chat. If you're still. socket. Plug the cables into the Hub. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi there. Just a open reach socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have tried plugging it into the only box we found it would fit but no luck. I unscrewed it and there is a male isolator inside the box. Except from that I can only. 08K; 2. Best Add a Comment Throwaway-teemo • 2 yr. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. on 20-08-2022 22:47. We recently applied for a virgin package of tv, phone and broadband. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I was trying to book an engineer but I didn’t get anywhere. . Connect the Hub’s power cable with the blue tab. Tried the virtual assistant but it didn’t prove helpful. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. . Browse Virgin Media Virgin Media Community. Hello Virgin Media, we moved into a new house. Or if the other end of the white cable is in a more useful. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I ordered self-install kit just to find out there is no Virgin socket in my new property. I’ve checked the external. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Awful first impressions of Virgin Media. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. All the wall sockets I can see are for BT. Some properties do not have a wall socket, only a cable. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. I have 2 black sky looking cables but that is it. Virgin Media; My Virgin Media; Shop;. I was never asked if I had a wall box. Stay safe online. . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). A photo would be helpful if possible. I'm a Very Insightful Person, I'm here to share knowledge. Pick a category to get started. 0 Kudos Reply. 3 5 comments Best Add a Comment LayerTough • 1 yr. Phone. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. As you can see in the photos, the phone point is far. and view the images for a range of different wall box options. Router Plugin Port. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. Tried looking but can't see a way to book an engineer for this? Thanks. It can take 5 to 10 minutes to restart. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Cihank617. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. . I’ve tried calling but the people I’m connected to keep hanging up. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Tudor. Connect the cable adaptor to the black banded end of the 3m isolator cable. Occasionally only a very short stub of wire is left behind often hidden. . New to the UK and just moved into our first home here. Second, you'll likely need a manned installation for your VM services. We have tried plugging it into the only box we found it would fit but no luck. If your not a virgin media customer then nothing. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Thank you for the tel no. Indeed, I just took further photos which may help illustrating. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Mark as New; Bookmark this message; Subscribe to. Was told that an engineer would come out, look at the sockets and do the switchover. There are multiple different branded wall boxes inside our flat but none. There is no fibre socket in this house. Push the red label end of the white cable, into the wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Home Phone. to your Virgin Media socket. Manage Your Account. TEL1 on the hub should take on your. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. . Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Mobile Your Account. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. 0 Kudos. Crazy! They must be made of money. Browse Virgin Media Virgin Media Community. Account - Mobile. No wall socket. When you place your order, we'll let you know. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Options. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. braunlac. Following the installation and verification of its functionality, you can browse the web or. You should see a cable going through the wall and if you trace this inside, you should get the cable. how can we go about changing our self install to. 0 Kudos Reply. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Hi VM team, We moved today to our new house. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. The wall box may be branded with the logos of an old cable TV company (not VM). 1 [or 192. Can I use one of three splitter cables? The middle one is labelled Virgin media. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). You have at least tested the ringing capacitor issue in the diagnostic process. Switched On Families. Kindly help me with a manned installation. how do I get an engineer out to resolve?. No outside box - cable through the wall to inside box - very old 20 years ago. Thanks again. The UK isn’t the first country to make this move. on 21-02-2023 17:48. A wall box may be branded with the logos of an old cable TV company (not VM). Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Hi, Same problem here. on 18-05-2022 19:55. Broadband. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Sadly as usual for a communication company it's ni on. You need to go outside and locate the brown or grey omnibox on the wall. All the wall sockets I can see are for BT. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What to expect with broadband. A couple of past examples are in the images below. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. called the delivery team and they managed to book a technician for me. 1) remove the attenuator from the existing cable, plug it into back of hub. Joining in Options. This includes: The Stream box. Excludes broadband faults and broadband network outages. The cables from the external box lead to a Bt open reach socket and a blank socket. All forum topics; Previous topic; Next topic; 14 REPLIES 14. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . My Virgin Media App. Soumyjit. Now to my Issue: I opted for the self-installation ki. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The new cables from your Quick Start kit will be push fit. I was sent the pack as. Register today and see the benefits for yourself. 100. Some of the cables hanging out the wall were cut off after the house improvements. 19 minutes ago. Check your DMs btw. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. both appear. Any help much appreciated, could a mod please help? 0 Kudos Reply. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Browse Virgin Media Virgin Media Community. There are 10 types of people: those. Most of our customers receive their bills via E-billing. Phone. No wall socket for my broadband quick set up. No virgin Media wall socket Vera03. Stay safe online. Options. Absolutely not. 9. I tried both the wires, it didn’t set up the WiFi. However, I do not have any of the specified wall sockets available. on 28-10-2022 17:29. Browse Virgin Media Virgin Media Community. If you require an alternative format bill, such as braille or audio, you will not be charged. Various cable mediums are used in modern systems to transmit data. Controlling your TV. 0 Kudos. Jack14102. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. 4 weeks ago. Tudor. Hi. Options. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. ago Sometimes you will get a random cable sticking out of a wall with no isolator. on 21-02-2023 17:48. If an engineer is offered - accept that. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Stay safe online. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. 0 KudosTrouble shooter. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 25-09-2022 15:41. The answer is yes. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 3 Kudos Reply. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Re: No Virgin media wall socket. Switched On. The technician visited a. Call the pre-installation and delivery team on 0800 052 1734. 168. Turn on and start the hub. Virgin Phone Switchover. 😁 I tried Virgin Customer Services with this but they werent able to answer. INT. My Virgin Media App. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. ago No those shotgun coax cables will be connected to a sky satellite dish. I wanted to check with people on here before trying to get an engineer in, just. Apply a gentle force to begin with, turning anti-clockwise. I'm a Very Insightful Person, I'm here to. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The cable on the right looks like is for a Freeview TV antenna. Tudor. easy install. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. @adelphiaUK wrote:. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Phone. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have only got one rectangular shaped white socket (Shown as below) but it seems old. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. 100. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hi , Welcome to our Community Forums and thanks for your post. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. This video will show you how to install a Virgin Media extension cable. You can also add WiFi Max to our. No wall socket as in 360 guide. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. @robbo321 wrote:. provided, I shall give them a call tomorrow. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. 1 [or 192. The top “capped” one is marked FM & has been disused since cable went digital. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But I have no Virgin Media Wall socket in my house. But I have no Virgin Media Wall socket in my house. No TV. #2. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. TV box - 15 mins. Virgin Media Community. No wall socket to connect. Your "loss of signal" point is a good one. on 01-02-2023 14:26. The cable could be hidden within, or behind, furniture. Virgin Mobile. I recently applied and received the delivery for a virgin package of tv broadband.